Cancellation Deadlines

Cancellation for a weekend day trip (Saturday or Sunday) must be received before 8:00 pm on the Tuesday before the trip departure. After Tuesday at 8pm, you will be unable to cancel and will be considered a "no-show" (see below). 

Cancellation Process 

You cannot cancel a reservation online. You must request a cancellation by sending an email to cancellations@hpsc.ca before the deadlines listed above. Please include the trip number, destination and your name in the subject line. 

If cancellation is done by the deadline, your credit card will be fully refunded. Please allow 3-4 weeks for the refund to be fully processed. You will not receive notice when your credit card has been refunded; please check your credit card statements. 

Note: HPSC will only accept cancellations made by email to cancellations@hpsc.ca. The cancellations team will send you an email confirming your cancellation. If you do not receive an email, your trip has not been cancelled. 

Cancellation Due to Weather/Insufficient Registration

In the event that HPSC cancels a day trip, a full refund will be issued. Please allow 3-4 weeks for the refund to show up on your credit card. You will not receive notice when your credit card has been refunded; please check your credit card statements. 

It is not possible to transfer registrations to another trip. You will receive a refund, and please register through the website for future trips. 

No Show Refund Policy

If you do not show up for a day trip on which you have registered (or can't cancel by the deadline), you will be refunded the cost of your trail pass and rentals (if applicable). The bus cost is not refundable. Please allow 3-4 weeks for the refund to show up on your credit card. You will not receive notice when your credit card has been refunded; please check your credit card statements. 

If you do not show because of illness or because you have been in close contact with someone who has tested positive for COVID-19, you may request a full refund. Please do not come on the trip if you are experiencing any symptoms of illness. Please email crosscountry@hpsc.ca by the end of the day of the trip you missed and request a refund.

Outstanding Balances

Online booking will be denied to any member who has monies owing to HPSC. Online privileges will be restored upon receipt of payment of outstanding monies.

If you register for a trip but fail to pay, your registration will be automatically cancelled after 15 minutes. You do not have a seat until you have paid. 

Waitlists 

In the event that a trip sells out, we will enable the waitlist. This accomplishes two things:

1. It allows organizers to see how much interest there is in a trip. If there is enough, they will add a second bus and everyone will get to go! (Note, this year we are unable to send a second bus).

2. There are often cancellations, and if you are high enough on the waitlist, you will usually get on a trip that way. 

Once you are moved onto the trip from the waitlist, you will receive an email instructing you to pay within 24 hours. If you do not, you will be removed from the trip and the spot offered to the next person on the list. On Thursday morning, all payment pending registrations and the waitlist will be deleted and any available seats will be on a first come, first serve basis. This balances fairness to our members with minimizing the workload on our awesome volunteers.

Please Note

1. HPSC reserves the right to cancel a seat reservation or day trip due to any reason whatsoever including lack of member participation for the trip and/or adverse resort or weather conditions. If a bus is cancelled by HPSC, you will receive a cancellation notice and will be fully refunded. 
2. HPSC reserves the right to change the resort destination due to snow or weather conditions or closure of a ski resort. This may result in price changes for the trip (either refunds or collection). Our goal is to get you out skiing, wherever the best conditions are!